Shipping And Handling

Orders placed before 3.30 PM ( excluding weekends and  Public Holidays  ) are usually dispatched on the day of ordering via 1st Class Royal Mail although we may opt to dispatch your order via next working day courier at no extra cost.

SORRY, WE DO NOT ACCEPT ORDERS OUTSIDE THE UK.

If we are unable to dispatch your order within 2 business days during our normal operating period then we will email you to inform you of the situation.

Please note that 1st Class Mail arrives next working day in over 95% of cases but it is not a guaranteed next day service. In some circumstances it can take up to 15 days for items despatched by 1st class mail to arrive.

Any orders still not received after this 15 day period will be reported to the Royal Mail who will perform a search using the unique traceable  PPI code printed onto the packet. We will not re despatch or refund for missing goods until an investigation has been completed by the Royal Mail and the package been confirmed as lost/delayed.

The Royal Mail will not investigate into the whereabouts of  delayed packets until they have been in the postal system for 15 days or more.

Any discrepancies or omissions with your order must be reported within 48 hours of receipt of the goods.

Undelivered packages must be reported via email within 30 days of placing your order.

Free delivery applies to one delivery attempt only. If delivery is attempted by our couriers when you are out then they will leave a card so that you can contact them to rearrange delivery within a prescribed time frame. If you fail to contact them within this period then our couriers will return the goods to us. In this case you will be liable for any redelivery costs should you wish your order to be redespatched. If you opt to cancel your order instead then we reserve the right to deduct all initial delivery and return expenses from any refund given.

Tax Charges

VAT is charged at 20% and is included in our prices.

About Us

PRINK  is completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us.

Back Orders

If your item is not in stock, we will back order for you. You will be emailed with the option to cancel your order if we are unable to dispatch you order within 2 working days.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee/Returns

You have the right to cancel your order within 14 working days from the date of receipt of the goods without stating a reason. Under these circumstances you will have to pay the cost of returning the goods and they must be returned unopened in their original packaging.

We offer a 30 day money back guarantee:

If you are not satisfied with the quality of your purchase then simply return it to us within 30 days in its original packaging along with your order details, a description of the fault and print samples. A replacement cartridge or a refund will then be offered as long as ( in the case of ink and toner cartridges ) the product still contains a reasonable amount of ink or toner and the reported fault is present on testing.

Goods must be returned at your own cost and you are responsible for them until they reach us. If a returned product is found to be faulty then you will be reimbursed with the cost of 1st class postage.

Returned goods that are found to have no fault or if the fault is deemed to have been caused by operator error then the goods will not be replaced or refunded for. If you wish to have these items returned to you then you will be required to pay for their carriage.

As there are many factors involved in successfully refilling an empty ink cartridge, we cannot guarantee results with universal refill kits. These items are excluded from our 30 day guarantee for this reason.

All cartridges are guaranteed for a single use only. Although it is possible to reset and refill most cartridges we do not guarantee that the cartridges can be successfully refilled and that the chip (if fitted) can be successfully reset.

We cannot offer replacements or refunds for returned items that have had the vast majority of the product consumed.

We will refund for cartridges ordered in error only if they are returned to us at your own expense within 14 days of purchase and have not been removed from their sealed packaging. A restocking fee will apply if goods are returned after the 14 day period.

Faulty goods returned after the 30 day guarantee period will be replaced or refunded at the managers discretion.

 

Reaching Us

Click here to contact us via email.

Alternatively, you can call on:

0845 365 1295

10.00 AM to 4.00 PM Monday to Friday excluding public holidays. 

Answer machine during busy periods.

Or write to us at:

PRINK Ltd

Unit 3 Flynn Row

Fenton Industrial Estate

Fenton

Stoke on Trent

Staffordshire

ST4 3SE

Privacy Policy

We are committed to protecting your privacy. We do not pass your details onto any third parties

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We do not send unsolicited emails ( SPAM ) to our customers.

We will only send you marketing emails with your prior consent and will always include instructions to unsubscribe with any correspondence.

The information we collect about you is held in accordance with the Data Protection Act 1984.

The type of information we collect about you includes:

 

Your Name

Your Address

Your Phone Number

Your Email Address

Your Credit/Debit card details are not kept on file by ourselves

 

We never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us, and if inaccurate we will delete or correct it promptly.

Our site uses cookies to hold the data for the items you are adding to your shopping cart. These are temporary and will expire once your browser is closed.

Remittance Terms

PRINK  trades in GBP (British Pounds). We display other currency conversions for approximation only. Your credit card company will automatically convert GBP to your local currency at the rate calculated by them.